l89v Privacy Policy
l89v gives the highest priority to protecting your personal information. In this policy, we clearly explain how your information is collected, used, and stored.
Introduction and Scope
This Privacy Policy ("Policy") applies to all individuals ("User" or "you") who use the l89v platform and related services ("Services"). Through this Policy, l89v ("we", "our", or "Platform") wants to inform you how and for what purpose your personal information is collected, how it is stored, and under what circumstances it may be shared with third parties.
By registering an account on the l89v.cam website or using any service on the Platform, you are considered to have consented to all terms of this Privacy Policy. If you disagree with any part of this Policy, you are requested to refrain from using our services.
This Policy may change from time to time. If there are any significant changes, we will notify you by email or through a platform notification. The "Last Updated" date at the end of the Policy will always be kept current.
Information We Collect
2.1 Personal Identity Information
During the account registration and verification process, l89v may collect the following information:
- Full name (in Bengali and English)
- Date of birth (for age verification — only individuals aged 21 or older may use the service)
- National Identity Card (NID) or passport number
- Email address
- Mobile number
- Address (if required)
2.2 Financial Information
To complete deposit and withdrawal processes, we collect payment method information (such as bKash, Nagad, Rocket, or Upay mobile numbers and bank account details). This information is used only for transaction verification and processing, and is kept secure through SSL encryption.
2.3 Usage and Activity Information
Information automatically collected while using the Platform:
- IP address and device type
- Browser version and operating system
- Time spent on the Platform and pages visited
- Betting, game, and transaction history
- Login time and logout time
2.4 Cookies and Tracking Technologies
The l89v website uses cookies, web beacons, and similar technologies. Cookies are small data files stored in your browser that help the site operate smoothly and improve the user experience. You can disable cookies from your browser settings if you wish, but this may limit some functionality of the Platform.
Use and Purpose of Information
l89v uses your personal information only for the following legitimate purposes:
- Account Management: For registration, verification, and profile maintenance.
- Transaction Processing: For executing and monitoring deposit and withdrawal requests.
- Customer Support: For providing assistance via 24/7 live chat and email.
- Security and Fraud Prevention: For detecting unusual activity and ensuring account security.
- Legal Compliance: For complying with applicable laws and regulations.
- Service Improvement: For improving Platform functionality and user experience.
- Responsible Gaming Promotion: For monitoring user playing patterns and providing recommendations when needed.
- Relevant Communications: For informing you about important Platform updates or policy changes.
Your information is not sold to third parties for any marketing or promotional purpose.
Information Sharing with Third Parties
4.1 When Information Is Shared
l89v may share your information only in the following circumstances and with the following parties:
- Service Providers: Payment processing companies (such as technology partners of bKash, Nagad, Rocket, and Upay) and technical service providers — only the minimum necessary information is shared.
- Legal Obligations: If information must be provided by court order, government authority request, or applicable law.
- Fraud and Security: With relevant security agencies for the protection of the Platform or its users.
- Business Transfer: In the event of a merger or acquisition, in which case the new authority will be bound to comply with the terms of this Policy.
4.2 What Is Never Done
l89v will never:
- Sell your personal information to advertisers or third-party marketers.
- Share your financial information unnecessarily with any party.
- Disclose your information without your consent — except where required by legal obligation.
Data Security Measures
5.1 Technical Security
l89v uses industry-standard technology to protect your information. SSL (Secure Socket Layer) encryption is active on the Platform, which encrypts all data exchanged between your browser and our servers. Sensitive data stored in the database (passwords and financial information) is additionally encrypted.
5.2 Organizational Security
Only authorized staff have access to users' personal information, and they are bound by strict confidentiality policies. Internal security audits are conducted regularly. Automated alert systems are activated when suspicious activity is detected.
5.3 In the Event of a Security Breach
If a data security breach occurs and affects your information, we will notify you by email as quickly as possible and provide full details about the nature of the breach, the potential impact, and the steps we have taken. In such a situation, you will be asked to change your password.
Data Retention Period
l89v retains your personal information only for as long as necessary. In general:
- Active Account: All information is retained for as long as the account remains active.
- Closed Account: After an account is closed, certain information may be retained for a specified period to meet legal obligations.
- Transaction Records: Information related to financial transactions is retained for long-term legal and audit compliance.
- Security Logs: Security logs are kept for as long as necessary for detecting suspicious activity.
After the above purposes are fulfilled, unnecessary information is securely deleted or anonymized.
Your Rights
7.1 Right to Access and Correct Information
You can contact our 24/7 live chat or email at any time to find out about any information we hold about you and to correct incorrect information. We will respond to your request within a reasonable time.
7.2 Request for Data Deletion
In certain circumstances you may request that your personal information be deleted. However, if legal obligations exist or the information is linked to an active account, complete deletion may not be possible.
7.3 Objection to Processing
You have the right to object to the processing of your information for specific purposes. If you wish to opt out of promotional communications, you can instruct us to do so at any time.
7.4 Account Closure Request
If you wish to permanently close your l89v account, please inform our support team via live chat. After verifying the account closure request, we will complete the process and handle your information in accordance with the data retention policy described above.
Protection of Minors
l89v services are for individuals aged 21 or older only. We do not knowingly collect personal information from any minor (under 21). Age verification is a mandatory step in the registration process.
If we are informed that a minor's information has been collected by mistake, we will promptly delete that information and close the associated account. If you are aware of this, please notify us at [email protected].
Third-Party Services
The l89v Platform uses technology from Pragmatic Play, Spribe, JILI, PG Soft, and other game providers to deliver gaming services. These services operate under their own privacy policies, however we share only the minimum necessary information, and data-sharing agreements with third parties include data protection terms.
Payment partners bKash, Nagad, Rocket, and Upay are bound by their own privacy policies. l89v is not responsible for the data management practices of these companies. However, we ensure the highest security standards when selecting these services.
Policy Changes and Updates
l89v reserves the right to amend or update this Privacy Policy at any time. For significant changes, we will:
- Send an email notification before the change takes effect.
- Display a clear notice on the Platform.
- Update the "Last Updated" date at the top of the page.
Continuing to use the Platform after a new policy takes effect will indicate that you have consented to the revised policy. You are therefore advised to review this page regularly.
Contact and Complaints
If you have any questions, feedback, or complaints about this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support is available in Bengali.
We take all privacy-related requests and complaints seriously and are committed to responding to you within a reasonable time. To learn more about responsible gaming, visit our Responsible Gaming page.
Your Security Is Our Responsibility
l89v keeps every transaction and personal detail secure through SSL encryption and a strict privacy policy. Our 24/7 live chat support is ready for any questions.
View Frequently Asked Questions (FAQ)